- Concept GmbH


Communication is clearly more than just the spoken word. In an organization communication has its roots in the corporate culture. How do we interact with others – within and external to the organization.

    • Communication basics
    • transmission model
    • Schulz v. Thun…

Across departmental boundaries; how do the others act; how can we do it better – together. What do our customers expect and how can we exceed their expectations by better understanding